Overview
AI handles the routine. Your people handle what matters.
The Customer Support agent handles routine customer enquiries and helps customers find information quickly.
Every deployment is configured around your business: your approved information, your questions and your escalation rules. You choose which of the four services you need — businesses don't have to implement all of them.
Capabilities can include
- Answering frequently asked questions
- Providing approved business information
- Explaining processes
- Checking basic request information where integrations permit
- Collecting support details
- Categorising requests
- Creating support tickets
- Escalating situations requiring human attention
- Providing out-of-hours first-line support
The framework
Answer. Qualify. Schedule. Support.
Each service works on its own, and works better together.
Next step
See Customer Support in a real conversation.
Nia is our demonstration agent. Speak with her and experience how an AI agent listens, understands and takes action.