AI Transparency

Nia is an AI agent, not a person. We design our agents to be clear about what they are, and we recommend the same for every business we work with. Customers should know when they are interacting with AI where appropriate.

Each agent is configured to work within an approved scope of information and actions. Our agents are not designed to provide medical, legal or financial advice, and are never used to make decisions that should be made by a qualified person.

Important or sensitive conversations should always be capable of reaching the right person. We build escalation paths into every implementation so a customer is never trapped in an automated loop.

AI systems can misunderstand or produce inaccurate responses. We test conversation flows before launch, monitor performance afterwards and refine agents over time. Businesses remain responsible for the information their agents are configured to share.

Conversation data is processed to operate and improve the service, as described in our Privacy Policy. We ask that sensitive personal information is not shared during demonstrations.